• Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth. • Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs. • Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. • Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements. • Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…) • Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. • Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.