• Creating user-centered IVR designs for speech and DTMF applications • Gather and analyze business and user requirements for IVR applications • Design end-to-end call flows for speech and DTMF-based IVR experiences • Create design specifications and documentation for IVR implementations • Collaborate with Product Owners to shape and refine voice user experiences • Create user stories for developers and speech scientists to implement designs • Support speech scientists with grammar design and tuning • Conduct usability testing and analyze results to improve IVR performance • Tune IVR applications to optimize recognition accuracy and user experience • Communicate design rationale and methodology to stakeholders