• Manage a large and growing library of IVR audio prompts across multiple languages • Coordinate localization efforts, including scheduling, delivery, and version control of audio files • Perform quality assurance on localized content, including linguistic accuracy, pronunciation, diacritics, spelling, and consistency • Edit and post-process audio files to ensure they meet technical and quality standards • Manage relationships with voice talent and localization vendors • Ensure timely delivery of audio assets to support IVR releases and updates • Collaborate with IVR Engineers and Architects to align audio content with technical requirements • Contribute to IVR dialogue design and content structure • Maintain documentation, naming conventions, and cataloging standards for audio assets • Participate in cross-regional coordination, including attending calls outside standard working hours when required