• Use your experiences ERP, MES, Materials Management, Supply Chain, Accounting or Quality to provide consulting leadership to customers within the manufacturing industry. • Provide multi-faceted services for customers including new implementation; solution optimization design and implementation; packaged services; product and services expansion projects. • Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines. • Monitor and deliver to a mutually agreed project plan and implementation timeline. • Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer. • Gather information, research, and manage customer support requests from creation to completion.