• Serve as the system owner and subject-matter expert for the Acorn performance and learning platform • Lead system configuration, enhancements, optimization, and governance aligned to evolving business needs • Act as the primary liaison with Acorn vendors, IT, and HR stakeholders for updates, integrations, and enhancements • Maintain platform governance including user roles, permissions, data structures, content taxonomy, and security standards • Plan and execute testing cycles, release management, and system updates to ensure stability and effectiveness • Identify opportunities for automation, scalability, and process improvement within LMS and performance workflows • Partner in the design, evolution, and maintenance of enterprise competency frameworks, including behavioral and proficiency models • Configure and continuously refine career paths and job architecture within the platform • Support and maintain succession planning infrastructure, including talent profiles, readiness indicators, and pipeline reporting • Develop and manage Individual Development Plan (IDP) tools, templates, and resources aligned to performance cycles • Ensure performance management frameworks are fully embedded within Acorn and supported by clear HR processes • Lead the planning, execution, and delivery of multiple learning initiatives and system projects • Develop and maintain detailed project plans, schedules, and documentation • Coordinate cross-functional resources, vendors, and subject matter experts to ensure successful delivery • Monitor risks, dependencies, and issues, and proactively implement mitigation strategies • Ensure clear, consistent communication across project teams, stakeholders, and business units • Own the structure, organization, and governance of learning and performance content within the LMS • Partner with subject-matter experts to curate, update, and maintain competencies, development resources, and training materials • Design intuitive learning pathways and performance workflows that support employee growth and leader effectiveness • Serve as a trusted advisor to corporate office and field operations leaders, aligning learning solutions to business priorities • Act as an internal consultant to leaders, HR partners, and employees on performance tools and LMS capabilities • Collaborate cross-functionally to align technology, talent processes, and organizational development priorities • Develop system documentation, job aids, and training materials; lead end-user training and enablement sessions • Support change management efforts, including communications and rollout of new features or process updates • Ensure data integrity across competencies, job architecture, performance reviews, and development plans • Design and maintain dashboards and standard reports supporting performance management and talent planning • Analyze learning and performance data to assess effectiveness and recommend continuous improvements • Gather stakeholder feedback and make data-driven recommendations • Stay current on industry trends, emerging technologies, and best practices in learning and performance