Finance of America

Empowering 55+ customers with modern reverse mortgage options to fund the next chapter in life. NMLS #2285

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

$50K - $70K / year

High School5 yrs expEnglish

Job Description

• Responsible for serving as the Single Point of Contact • Builds strong, long-term relationships with customers • Performs high-touch phone engagement and proactive outreach • Investigates and resolves complex customer issues and escalations • Monitors customer activity for continued compliance to loan agreement • Ensures timely resolution of customer concerns and high satisfaction • Proactively identifies risks and ensures effective reporting

Job Requirements

  • Minimum 5 years of experience in customer service
  • Strong problem-solving and analytical abilities
  • Ability to conduct research and risk analysis
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Excellent written and verbal communication skills
  • Strong ability to identify process improvements
  • Ability to take initiative, work autonomously

Benefits

  • health insurance
  • dental
  • vision
  • life insurance
  • paid time-off benefits
  • flexible spending account
  • 401(k) with employer match
  • ESPP

Related Job Pages

More Customer Support Jobs

Benefits Services Representative

Global Elite Empire Consultants

Good Grief is focused on building a competitive remote sales team.

Customer Support14 days ago
Full TimeRemoteTeam 2-10

Join a fast-growing, tech-driven organization looking for innovative individuals to help take the team to the next level. Conducting virtual consultations with clients. Assessing clients’ needs and imparting knowledge on solutions. Cultivating lasting client relationships through...

United States
Full TimeRemote

DIRECTOR OF CLIENT SUCCESS USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. We are seeking a Director of Client Success to lead our Customer Success organization, strengthen executive...

United States
Full TimeRemote

A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team’s efforts in growing premier distributor. Support will be provided by phone, on-site and training events intended to improve the professional HVAC technician’s profic...

United States
Full TimeRemoteTeam 5,001-10,000H1B No Sponsor

Technical Printer Support Representative troubleshooting laser printer issues for Canon

Florida + 7 moreAll locations: Florida, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, Virginia
$15 / hour