• Building and maintaining strong relationships with pharmacy providers, addressing escalations, and facilitating effective communication between the pharmacy and the organization. • Manage and resolve pharmacy escalations by gathering the necessary information, collaborating with internal teams, and coordinating subsequent follow-up communications. • Resolving any issues or conflicts that arise between the organization and pharmacy providers. This may involve investigating complaints, conducting root cause analysis, and working collaboratively with internal teams and providers to find effective solutions. • Helps orchestrate incoming communications within the Pharmacy Network Distribution inbox, ensuring inquiries are accurately triaged, tracked, and resolved within a timely fashion. • Act as the administrative owner of the Pharmacy Network Jira board, routing tasks to the appropriate teams to ensure swift resolution of network issues according to established SLAs. • Assists in managing the end-to-end network satisfaction survey, preparing materials and targeted questions, distributing to external partners, monitoring response rates and translating feedback into actionable improvement plans. • Escalate pharmacy concerns internally and to help solve complex issues. • Assist with building out a Knowledge Base and contribute to our ongoing process improvement efforts.