• Support, monitor, and maintain AWS cloud environments • Assist with provisioning, configuration, and troubleshooting of AWS resources • Utilize infrastructure as code for configuration management • Support on-prem infrastructure including: • Virtualization platforms • Storage and file sharing systems • Assist with Linux server administration and basic system maintenance • Help bridge on-prem and cloud environments where needed • Troubleshoot infrastructure and environment-related issues impacting developers • Assist with deployment failures, CI/CD issues, and runtime environment problems • Help diagnose application performance or connectivity issues in collaboration with developers • Use Python and scripting tools to debug, automate, and improve operational workflows • Support and troubleshoot end user workstations and laptops • Assist with: • Operating system configuration, updates, and system troubleshooting • Integration of workstations with internal systems, cloud services, and shared resources • Act as a technical escalation point for more complex workstation issues (not a ticket-only helpdesk role) • Communicate clearly and effectively with technical and non-technical stakeholders • Document processes, changes, and troubleshooting steps • Work collaboratively within a team environment while being comfortable operating independently