Client Relationship Manager
Location
Massachusetts + 1 moreAll locations: Massachusetts, Texas
Posted
9 days ago
Salary
Not specified
High School5 yrs expEnglish
Job Description
• Train/support all assigned lenders.
• Provide daily support to assigned existing lenders.
• Respond promptly and professionally to lender inquiries
• Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
• Client relationship management.
• Manage all details associated with a new lender at go live.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with other departments to ensure customer needs are met.
• Escalate complex issues to appropriate internal teams when necessary.
Job Requirements
- 5-7 years of relevant experience
- Excellent judgment and discretion with lenders and staff
- Capacity to handle more than one task at a time
- Flexibility to handle new projects and tasks
- Eagerly promote the HUB culture with our lenders and our staff
- Ability to handle existing and new tasks independently
- Outstanding follow-up skills enabling a timely response to lenders’ needs
- Strong organizational skills
- Keen attention to detail
- Outstanding written and oral communication skills.
Benefits
- HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
- FSA available
- Dental plans through BCBSIL
- Vision insurance through VSP
- Employer paid Short Term Disability
- 5 Weeks of Paid Parental Leave
- Employer paid Life Insurance – 2x your salary
- 401k -Company matching
- 10 paid Holidays
- Floating Holidays and Personal days
- Accrue Vacation and Sick time from day 1
- Tuition Reimbursement
- All full-time employees working 30+ hours a week are eligible for benefits.
- Benefits are effective the first of the month, following their first 30 days.
