• Responsible for day-to-day member/employee support for routine benefits questions and claims issues • Responds to employee requests in a timely and accurate manner via the appropriate means of communication • Processes eligibility (new hires and terminations); assists with communications, follow-up and distribution of applications to carriers • Regularly run reports in benefits administration systems for processing eligibility • Assists with census preparation and billing audits • Gather SBCs, plan summaries, renewal, bills, and other materials as needed and manage folders in multiple locations • Follow up with the carrier to obtain status updates and provide updates to involved parties accordingly • Thorough documentation of all calls/emails, work effort and related problem resolution in D365 • Ensure the protection and security of a consumer’s personal, confidential, and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA) • Contributes to overall team goals and objectives through team participation and the sharing of individual skills and strengths • Other duties as requested or assigned