SafeRide Health
Transforming the way patients get where they need to go
Customer Service Representative, English-Speaking
Location
Texas
Posted
7 days ago
Salary
$18 / hour
High School1 yr expEnglish
Job Description
• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans.
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
• Confirm member eligibility and review transportation benefits.
• Respond to member inquiries regarding transportation services.
• Identify and assess members’ additional needs and escalate when appropriate.
• Intake and document member concerns and complaints in accordance with internal guidelines.
• Collaborate with internal departments to resolve real-time service issues.
• Perform other duties as assigned.
Job Requirements
- High school diploma or equivalent
- Minimum of one (1) year of inbound call center experience in a high call-volume environment
- Ability to type at least 35 words per minute accurately
- Strong verbal and written communication skills
- Demonstrated ability to remain calm and professional in high-stress situations
- Ability to work flexible shifts
- Must pass a criminal background check and sanctions screening
- Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines (preferred)
- Knowledge of health insurance programs and benefits (preferred)
- Experience serving geographically and culturally diverse populations (preferred)
Benefits
- Competitive hourly pay
- Quarterly performance-based incentive opportunities
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid sick leave
- Paid company holidays
