SafeRide Health
Transforming the way patients get where they need to go
Customer Service Representative – Bilingual, English/Spanish
Location
Texas
Posted
7 days ago
Salary
$18 / hour
High School1 yr expEnglishSpanish
Job Description
• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish.
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
• Confirm member eligibility and review transportation benefits.
• Respond to member inquiries regarding transportation services in both languages.
• Identify and assess members’ additional needs and escalate when appropriate.
• Intake and document member concerns and complaints in accordance with internal guidelines.
• Collaborate with internal departments to resolve real-time service issues.
• Perform other duties as assigned.
Job Requirements
- High school diploma or equivalent.
- Minimum of one (1) year of inbound call center experience in a high call-volume environment.
- Fluency in English and Spanish (verbal and written), including the ability to communicate clearly and professionally in both languages.
- Ability to type at least 35 words per minute accurately.
- Strong verbal and written communication skills.
- Demonstrated ability to remain calm and professional in high-stress situations.
- Ability to work flexible shifts.
- Must pass a criminal background check and sanctions screening.
Benefits
- Career growth and development opportunities within a rapidly growing healthcare organization;
- Competitive hourly pay;
- Quarterly performance-based incentive opportunities;
- Medical, dental, and vision insurance;
- 401(k) with company match;
- Paid time off and paid sick leave;
- Paid company holidays.
