Customer Service Representative
Location
Oregon
Posted
9 days ago
Salary
Not specified
High SchoolEnglish
Job Description
• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers with product selection and provide detailed product information.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members to enhance service delivery and share knowledge.
• Follow up with customers to ensure their issues were resolved to their satisfaction.
• Monitor customer feedback and report trends to management for process improvement.
Job Requirements
- High school diploma or equivalent required; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Exceptional verbal and written communication skills.
- Strong problem-solving skills and ability to think on your feet.
- Proficient with CRM systems and Microsoft Office Suite.
- Ability to work independently as well as in a team environment.
- Flexible schedule availability, including evenings and weekends as needed.
