• Develop customized benefits solutions tailored to the unique needs and goals of each client. • Identify and implement opportunities for improvement and innovation, ensuring that our clients receive best-in-class benefits administration across third-party platforms including ADP , Workday , bswift , and PlanSource. • Uphold our commitment to excellence by consistently meeting and exceeding Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Serve as the primary point of contact for assigned clients, managing day-to-day operational support, platform inquiries, escalations, and benefit-related requests. • Gather and analyze client feedback, identifying areas for improvement, system optimization, and enhanced employee experience within third-party platforms, and lead the implementation for any necessary changes. • Partner with clients & internal team to support benefits administration activities including Open Enrollment, New Hire and Qualifying Life Event processing, eligibility updates, and ongoing enrollment maintenance. • Build positive relationships with existing clients, ensuring their satisfaction with our services. • Conduct annual “Year in Review” with the client to identify and implement improvements. • Lead collaboration between clients, executive leadership, and external stakeholders, resolving issues with top-tier professionalism. • Provide administrative support including meeting scheduling, maintaining current client documentation, and providing guidance for internal standard operation procedures. • Work with internal partners to manage, update and approve the ir benefits administration portal and enrollment transactions, ensuring a seamless and user-friendly experience for clients and their employees. • Manage client benefit requests, including benefit changes, product upsells, new groups, acquisitions, divestitures, and escalated issues. • Stay informed of industry trends, regulatory changes, and emerging technologies to maintain a deep understanding of the benefits landscape. • Generate and provide client facing reporting, scheduled and on an ad-hoc basis. • Assists with special projects such as client implementations, dependent eligibility audits and renewals. • Perform other duties as assigned.