• Own end-to-end resolution of complex customer issues across the CI/CD stack — pipelines, deployments, runners, artifacts, integrations, and more. • Troubleshoot and debug infrastructure automation (Auto-stopping, Recommendations, and execution and metrics data) from sources such as Cloudwatch, Google Cloud Operations/Stackdriver, and Azure Monitor • Experience with cloud platforms (AWS, GCP, Azure), especially in automation and cloud cost administration, and a deep understanding of FinOps methodologies. • Serve as a CI/CD subject matter expert to enterprise customers during onboarding, implementation, and expansion across Harness modules. • Lead incident triage and root cause analysis during escalations, coordinating cross-functionally and providing detailed feedback to engineering. • Provide advanced technical guidance on database integrations (PostgreSQL, MongoDB, MySQL, etc.), secrets management, and service-to-service communication. • Work with BI and Looker-related data modules within Harness (SEI, CCM, Dashboards, and Metrics) and provide scaling, performance, and best practices for embedded analytics • Troubleshoot and debug SQL transformations and Looker/Big Query data streams • Develop and share reusable best-practice templates, “blueprints,” and playbooks for in-product dashboards and KPIs. • Act as a senior escalation point for the Customer Engineering team and mentor junior engineers in best practices and tooling. • Maintain detailed internal and external documentation, including implementation runbooks, troubleshooting guides, and customer playbooks