Bringing our heart to every moment of your health.

Senior Design Manager – Digital, Conversational UX Design

Product DesignerProduct DesignerFull TimeRemoteTeam 10,001+Since 1963H1B No SponsorCompany Site LinkedIn

Location

Connecticut + 2 more

Posted

15 days ago

Salary

$130.3K - $284.3K / year

Bachelor Degree7 yrs expEnglish

Job Description

• Lead a team of experience designers to deliver accessible, high-impact healthcare solutions • Combine hands-on coaching, team development, and delivery management—ensuring design quality, consistency, and user-centered outcomes • Partner closely with cross-functional teams to guide direct reports in applying user research and analytics to design decisions • Support experience and product roadmaps through design thinking • Champion the evolution of UX practices while fostering a human-centered culture that enhances usability and end-user satisfaction • May support Aetna conversational design including member-facing digital experience such as chat, as well as contact center colleague-facing tools

Job Requirements

7+ years of hands-on design experience
3+ years in people management role
Experience with Chat and Conversational UX
Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions
Advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery
Strong project management, facilitation, and cross-functional collaboration skills
Experience leading teams through change, balancing delivery with colleague development and well-being
Excellent communication, feedback, and storytelling abilities

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility