• Deliver engaging virtual software training sessions tailored to different user roles • Adapt your delivery style based on audience needs (clinical staff, administrators, leadership) • Build and maintain training resources and quick-reference guides • Own onboarding timelines from kickoff to go-live • Track milestones and proactively resolve blockers • Serve as the Client’s Primary Contact During Implementation • Build trust and confidence from day one • Conduct regular check-ins to ensure progress • Provide thorough transition documentation for Client Success handoff • Monitor early-stage platform usage • Identify and address adoption gaps • Share client feedback internally to improve processes and product experience