Verse

Software for in-home healthcare

Customer Experience Associate

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50H1B SponsorCompany SiteLinkedIn

Location

California

Posted

16 days ago

Salary

$60K - $70K / year

3 yrs expEnglish

Job Description

• Respond to inbound clinic inquiries via phone, email, and chat • Troubleshoot order issues, product questions, shipping updates, and documentation needs • Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations • Ensure timely follow-up and clear communication with clinics • Assist clinics with product selection, substitutions, and ordering guidance • Support documentation collection and order processing workflows • Maintain clean and accurate documentation in Kustomer (our ticketing system)

Job Requirements

  • 1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment
  • Strong written and verbal communication skills
  • High attention to detail and ability to manage multiple tasks simultaneously
  • Comfort working in systems (G-Suite, Slack, ticketing tools, etc.)
  • A proactive, solution-oriented mindset
  • Experience supporting healthcare clinics or medical products (preferred)
  • Experience working in a startup or high-growth environment (preferred)

Benefits

  • We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
  • We offer a 401(k) plan to help you save for your future.

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