Presales Services Advisor
Location
United States
Posted
7 days ago
Salary
$55K - $75K / year
Bachelor Degree2 yrs expEnglish
Job Description
• Provide front-line support for service requests, qualifying them to ensure alignment with SHI capabilities and customer needs.
• Coordinate the creation of Statements of Work, facilitating terms and conditions agreements.
• Support the transition of signed agreements to the service delivery team.
• Manage service opportunity pipelines and maintain comprehensive project documentation.
• Collaborate with internal teams and partners to ensure successful service engagements and customer experience.
Job Requirements
- Completed Bachelor’s Degree or relevant work experience required
- 2-4 years of experience in sales, sales support, help desk, or a similar role.
- Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization - Intermediate.
- The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate.
- Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI - Intermediate.
- Proven experience working with public sector customers and managing contract vehicles preferred - Intermediate.
- Ability to thoroughly understand and analyze contracts and statements of work preferred - Intermediate.
- Ability to travel up to 10% for SHI Partner and Customer events.
- Advanced certification such as CompTIA A+, Cisco CCNA, AZ-900, MS-900, and Proposal Writing preferred.
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Professional growth and leadership opportunities.
- World-class facilities and technology you need to thrive.
