• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments • Ensure patients receive a detailed explanation of program services • Thoroughly and accurately document call notes and scheduling details in electronic system • Expedite emergency clinical calls as needed • Process new appointments or changes to existing appointments • Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment • Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values • Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members • Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes • Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family • Complete ongoing training and coaching programs for further skills development by deadlines • Work collaboratively and efficiently with other corporate and market-based team members to ensure patients receive exceptional service • Perform other duties as assigned