• Provide advanced technical leadership and operational support for Globalstar’s Gateway Systems • Interface across engineering, reliability, and operations teams to diagnose, resolve, and prevent system incidents • Ensure maximum system uptime and adherence to Service Level Agreements (SLAs) • Serve as the designated Payload Systems Subject Matter Expert (SME) within operations • Provide technical ownership, lifecycle oversight, and performance accountability for assigned payload hardware • Support monitoring and analysis of Gateway and Payload system performance • Assist with troubleshooting and resolution of operational incidents and service interruptions • Work with engineering, reliability, and operations teams to analyze operational data and identify performance improvements • Support installation, integration, testing, and verification of new Payload systems • Help maintain technical documentation, procedures, and operational guides • Lead in proactive system performance tracking and reporting for Payload systems • Assist with software validation and product testing activities • Lead root cause analysis and corrective action recommendations • Participate in cross-training initiatives and technical knowledge sharing • Support a shared on-call rotation as experience and training progress