• Investigate, evaluate, and resolve automobile claims in a timely and efficient manner • Document investigations, evaluations, recommendations, and plans of action • Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations • Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation • Exhibit exceptional customer service • Maintain positive customer relationships, and exhibit a courteous and professional demeanor • Maintain a reliable system of keeping files current and be caught up on claim tasks and diaries • Be able to handle any and all types of automobile insurance claims regardless of the level of complexity, severity of injuries, or number of features • Evaluate and settle a wide level of injury claims including soft tissue injuries, serious injuries involving hospitalization, fatalities, etc • Effectively manage litigated files throughout the entire litigation process • Exhibit a high degree of decision making and require minimal supervision with regards to liability decisions and injury evaluations • Act as a mentor for adjusters with less experience and assist in the training and development of claims staff • Maintain a high level of productivity • Respond to timely to customers’ inquiries and to requests by management • Minimize customer complaint calls • Regular and predictable punctuality and attendance • Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow Aspire General Insurance Company/partner’s policies, procedure and work rules • Other duties as necessary.