• Serves as a primary subject matter expert and support contact for clients and business partners • Review merchant onboarding system setup and validation activations • Troubleshoots client issues related to payment gateways and web integrations • Collaborates with internal clients and multiple vendors to install, upgrade, or enhance functions and features • Advises Sales Officers on products that will be a suitable fit based on the merchant’s needs • Responds to internal client requests for merchant accounts, and helps new account applications when Merchant Services sales representatives are unavailable • Assists Management with Special project and escalations as required