• Design, implement, and oversee comprehensive clinical quality assurance programs for in-home care delivery • Establish and monitor key performance indicators (KPIs) and quality metrics for clinical services • Ensure compliance with HEDIS quality measures and support health plan partners in achieving quality targets • Lead root cause analysis and corrective action planning for quality incidents • Develop and maintain clinical protocols, standard operating procedures, and best practices • Collaborate with the Chief Medical Officer and clinical leadership on quality improvement initiatives • Oversee patient safety programs and incident reporting systems • Design and implement comprehensive onboarding and continuing education programs for all clinical team members • Develop competency assessment frameworks and ensure all clinicians meet performance standards • Oversee the creation of engaging training materials, protocols, and resources for both technical and soft skills • Lead train-the-trainer programs to build internal training capacity across regions • Evaluate training effectiveness through assessments, audits, and performance data • Partner with People/HR teams and clinical leadership on clinical workforce development initiatives • Stay current on best practices in adult learning and clinical education • Build and maintain a robust quality assurance and initiatives program with clear KPIs and reporting • Ensure all clinical operations comply with state and federal regulations, including OSHA, CLIA, and HIPAA • Maintain relationships with relevant regulatory bodies and manage audit processes • Partner closely with credentialing and compliance officer to ensure adherence to scope of practice requirements across different states • Partner with Operations, Product, and Technology teams to optimize clinical workflows • Collaborate with Customer Success teams to address partner needs around quality and training • Work with Data and Analytics teams to leverage insights for quality improvement • Support Business Development efforts with clinical expertise and quality metrics • Serve as clinical quality subject matter expert for internal and external stakeholders • Responsible for performance of quality and training teams • Build and manage a high-performing clinical quality and training team • Foster a culture of continuous improvement, learning, and clinical excellence • Provide mentorship and professional development opportunities for team members • Establish clear goals, metrics, and accountability frameworks