• Be the first point of contact for clients via phone calls, emails. • Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution. • Proactively resolve client complaints and difficult situations with professionalism and empathy. • Assist with client account management, including processing payments, sending out notifications, and answering questions about billing. • Maintain detailed and accurate records of all client interactions. • Ensure all actions and communications are in compliance with company policies and relevant regulations.