• Build and nurture strong relationships with key stakeholders to drive retention and growth • Conduct discovery with customers to understand business objectives and uncover new use cases • Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia • Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows • Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction • Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes • Ensure ROI and value is communicated and understood by the customer • Proactively monitor customer health, including potential risks to renewals and expansion opportunities • Own commercial conversations and all aspects of the renewal process • Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues