Memorial Hermann Health System
More than a century of patient-centered care. At Memorial Hermann, we are all about advancing health.
Contact Center Knowledge Management Specialist
Location
Texas
Posted
10 days ago
Salary
Not specified
Bachelor Degree2 yrs expEnglish
Job Description
• Act as a liaison between the contact center leadership and the Enterprise Contact Center strategy team
• Maintain a unified and effective partnership in the Knowledge Management system
• Ensure call center employees have pertinent information for daily job functions
• Collaborate with leadership and teams to identify trends and conduct quality reviews
• Assist in strategic projects execution
• Build training materials in collaboration with the Organizational Development & Learning team
Job Requirements
- Bachelor’s degree in Business or related field preferred
- Two (2) years of experience with knowledge management systems in a call center environment preferred
- Experience applying adult learning principles to design and deliver effective training programs
- CBT/WBT (Computer-Based Training/Web-Based Training) development, Articulate/Rise experience is preferred
- Strong oral and written communication skills, with experience presenting to and collaborating with leadership
- Skilled in data and documentation analysis
Benefits
- Health insurance
- Professional development opportunities
