- IT Support & Helpdesk - Provide Tier 1–2 technical support for desktops, laptops, printers, and mobile devices - Troubleshoot hardware, software, OS, and application issues - Set up, configure, and maintain user accounts, email, and access permissions - Respond to tickets, document issues, and ensure timely resolution - Support onboarding/offboarding of employees (devices, accounts, access) - Systems Administration - Install, configure, and maintain Windows/Linux servers and workstations - Manage Active Directory, user/group policies, and permissions - Monitor system performance, backups, patches, and updates - Maintain virtualization environments (VMware/Hyper-V or similar) - Ensure security best practices, antivirus, patching, and access controls - Document systems, procedures, and configurations - Network Administration - Configure and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi - Monitor network performance, uptime, and security - Troubleshoot network connectivity and performance issues - Manage VPNs, DNS, DHCP, and basic firewall rules - Assist with network upgrades, expansions, and improvements