• Manage and maintain Salesforce, including user setup, security settings, and data integrity • Develop and configure Salesforce custom objects, workflows, process builders, and validation rules • Implement and manage Salesforce integrations with third-party applications • Monitor system performance, conduct regular audits, and manage updates/releases • Create and maintain Salesforce reports and dashboards to provide actionable insights • Collaborate with internal stakeholders to gather, analyze, and document business requirements • Translate business needs into Salesforce solutions that enhance operational efficiency and client engagement • Identify system inefficiencies and recommend process improvements • Facilitate testing, training, and change management to ensure successful adoption of Salesforce solutions • Provide end-user support and resolve system-related issues in a timely manner • Conduct training sessions to empower team members to maximize Salesforce usage