• Build, manage, and grow long-term relationships with clients, serving as the primary point of contact to ensure satisfaction, alignment, and successful outcomes • Develop and oversee detailed program plans, timelines, and milestones to ensure timely delivery of content supply chain solutions, while proactively identifying and mitigating risks • Spearhead digital transformation initiatives and develop strategic business plans that drive revenue growth, cost reductions, and increase profitability • Partner with internal teams (e.g., Strategy, Sales, Workfront, AEM) and external stakeholders to align on goals, scope, and milestones, resolve roadblocks, and ensure successful delivery of content supply chain solutions tailored to client needs • Develop, manage, and report on project budgets, ensuring cost-effective delivery, while maintaining quality and client expectations • Allocate and schedule internal resources, balance workloads to prevent bottlenecks, and adjust plans to ensure optimal productivity and project success • Track program progress, measure key performance indicators (KPIs), and provide regular updates to leadership and clients on milestones, challenges, and successes • Identify opportunities to improve delivery processes, enhance client experiences, and scale program efficiency