• Design and refine prompts that power AI features across CentralReach products • Test AI outputs for accuracy, clarity, consistency, and customer value • Identify and resolve issues with AI behavior, including failure modes and edge cases • Gather customer insights on workflow challenges and translate them into AI solutions • Monitor AI performance metrics and recommend improvements • Collaborate with Product, Engineering, and Responsible AI teams on feature development • Create documentation and training materials for AI features • Conduct systematic testing across diverse scenarios and high-risk situations • Maintain prompt libraries and best practices documentation