CentralReach

Elevating Autism & IDD Care through Technology

Director, AI Product Development

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteTeam 201-500Since 2010Company SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

$180K - $200K / year

Bachelor Degree10 yrs expEnglishDistributed Systems

Job Description

• Serve as the technical lead for AI application development within the AI Foundry, setting standards for code quality, architecture, and delivery • Lead by doing: design and implement core AI application components, critical services, and integration layers • Mentor AI engineers; raise the bar on engineering rigor and AI-specific best practices • Establish quality thresholds and release criteria (accuracy, latency, reliability, cost, and user trust) • Design safeguards and “safe failure modes”: fallback behaviors, confidence thresholds, user controls, content filtering, and transparency patterns • Build AI-powered product capabilities end-to-end (service + workflow integration + instrumentation), including LLM-enabled workflows, RAG, summarization, classification, and automation patterns • Build and maintain shared libraries/components for AI application development (prompt/tooling patterns, service templates, evaluation utilities, safety layers) • Own technical readiness for production: reliability, observability, performance tuning, and incident response preparedness • Collaborate with platform Engineering and DevOps to ensure CI/CD and environment consistency, scaling strategies, cost controls for inference and secrets management and secure data handling • Partner tightly with AI product builders and workflow Product owners to translate validated prototypes into production implementations • Collaborate with core engineering teams to integrate AI capabilities into CentralReach’s main platforms • Identify and prioritize foundational investments that increase delivery velocity and reduce long-term maintenance: reusable components, platform primitives, and standardized patterns • Evaluate build vs. buy decisions for AI tooling and recommend approaches aligned to CR constraints • Stay current with AI application engineering practices and help translate emerging techniques into safe, valuable product capabilities

Job Requirements

  • Bachelor's degree or equivalent work experience
  • 10+ years of professional software engineering experience, with principal-level scope and demonstrated technical leadership
  • Strong experience building and operating production distributed systems and backend services
  • Demonstrated hands-on experience delivering AI/ML-powered product features (LLMs and/or traditional ML), including evaluation and monitoring
  • Experience with retrieval systems and search relevance (RAG, embeddings, indexing, ranking, evaluation)
  • Strong system design skills: APIs, data flows, integration patterns, performance and reliability tradeoffs
  • Experience with observability and operational excellence (logging, metrics, tracing, alerting, incident response)
  • Ability to communicate technical concepts clearly to product, design, and executive stakeholders
  • Experience in a healthcare SaaS environment
  • Familiarity with multi-tenant architectures and enterprise access control models
  • Experience building internal platforms/tooling that improve developer experience and standardize best practices

Benefits

  • Comprehensive health benefits
  • Generous PTO
  • 401(k) matching
  • Paid parental leave
  • Hybrid work schedules
  • Career development support
  • Wellness programs
  • Opportunities to give back through CR Cares™

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