Job Description
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Or, three (3) years of equivalent experience in IT support.
- Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
- Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
- Possess the knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
- Proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
- Strong skills in incident resolution, remote desktop support, and end-user assistance are required.
Benefits
- Employees can work remotely
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