We help eCommerce merchants grow by empowering them with the #1 shipping solution tool needed to save time and money.
Implementation Manager
Location
Hawaii + 6 moreAll locations: Hawaii, Nevada, New Mexico, Ohio, Oregon, Virginia, West Virginia
Posted
14 days ago
Salary
$139K - $188K / year
Job Description
Job Requirements
- Bachelor’s degree or equivalent experience.
- 6+ years of experience in Implementation, Customer Success, Onboarding, or Solutions roles at a SaaS, e-commerce, or logistics-related company.
- Strong project management and organizational skills with experience managing multiple customer onboarding engagements simultaneously.
- Ability to understand and explain technical concepts in simple terms; familiarity with APIs, e-commerce platforms (Shopify, BigCommerce, Magento), and integrations is a plus.
- Excellent written and verbal communication skills with a customer-first mindset.
- Strong problem-solving skills and ability to thrive in a fast-paced, cross-functional environment.
- Familiarity with tools such as Salesforce, Gainsight, Jira, Asana, or other CRM and project management systems.
- Bonus: Experience analyzing data (Excel, SQL, or BI tools such as Looker) to inform onboarding success metrics.
- Exposure to e-commerce fulfillment workflows, logistics, or supply chain operations.
- Formal project management training or certification (PMP, Agile/Scrum, etc.).
Benefits
- Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents).
- Pets coverage is also available!
- Take-as-much-as-you-need vacation policy & flexible working hours
- One week-long company wide winter slow down
- 3 Volunteer Days Off (VTOs)
- WFH stipend to set up your home office
- Charity donation match up to $100
- Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
- Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings.
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New York Life Insurance CompanyAt New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Lead and develop a 10-15 person implementation team to deliver end-to-end, multi-product group benefits implementations. Ensure consistent Salesforce Workflow+ execution, drive operational excellence and transformation (including AI/automation), manage KPIs/OKRs, resolve escalations, and partner cross-functionally to deliver client outcomes and service differentiation.
