Head of Customer Experience
Location
United States
Posted
9 days ago
Salary
$125K - $225K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Your fundamental role is to delight customers with “insanely great" service.
• You’re accountable for the entire system that powers how we communicate with customers.
• You’ll work with your CX Team Leads to map capacity requirements.
• You’ll ensure our vibes are immaculate & everyone is doing the best work of their life.
• You’ll run all our customer-facing teams after a customer has purchased.
Job Requirements
- 5+ years leading in a high-calibre, high-volume D2C CX/sales/success/service/support role (or equivalent).
- Metrics: You’re maniacal about your metrics.
- Processes: You’re all about the processes.
- Trenches: You don’t hesitate to get your hands dirty in the trenches.
- Hiring: You hate incompetence as much as me.
- AI: You recognize how revolutionary LLMs are for your job.
- Excellence: You’re annoyingly capable at meta skills.
Benefits
- comprehensive medical insurance (if appropriate).
- budget for books, courses, coaching.
- budget for gym, health apps.
- free membership with a clinic offering GLP-1s.
- free biweekly health coaching so you stay healthy.
- free biweekly work coaching so you stay sharp + calm.
- Macbook & work-from-home equipment provided as needed.
