• Answer inbound calls, emails, and chats from patients regarding appointments, insurance, billing, and general inquiries. • Schedule and reschedule patient appointments using our electronic medical record (EMR) system. • Verify insurance information and assist with pre-authorizations when necessary. • Handle patient billing inquiries and guide them through payment options. • Escalate complex concerns to the appropriate departments while maintaining a warm and professional tone. • Ensure all patient data is handled in accordance with HIPAA standards. • Maintain accurate documentation of interactions in real time.