• Collaborate with the CEO and executive team to define and implement company strategy, annual/daily/monthly KPIs, and long-term goals. • Translate strategy into actionable plans across business, clinical, and operational functions. • Lead and continuously evolve SimpliFed’s operational strategy, infrastructure, and systems for scale. • Drive cross-functional alignment around KPIs and ensure performance is monitored and all members are held accountable and responsible for KPIs. • Partner with finance to develop and manage operational budgets, ensuring efficient resource allocation and cost controls. • Collaborate with the CTO to ensure operational processes are supported by scalable technology and data systems, driving automation and actionable insights. • Directly oversee all departments excluding, Commercial (CCO) and Technology (CTO). • Support a distributed, virtual team environment by maintaining operational clarity, ownership, and accountability. • Lead company-wide operating rhythm including weekly team “backstage” meetings, all-hands, and planning cycles. • Oversee hiring operations, onboarding, performance reviews, and workforce planning in collaboration with team leads. • Ensure execution of a consistent and scalable patient experience and clinical service delivery model. • Maintain and evolve clinical protocols, SOPs, and backstage systems supporting service operations. • Champion operational excellence that enhances both patient outcomes, employee satisfaction, and provider satisfaction as we grow and scale. • Maintain organizational compliance with all regulatory, contractual, and legal requirements—including Medicaid and commercial payer requirements. • Ensure all contracts, employee agreements, policies, and operational documents are up to date and securely managed. • Manage operational risk, audit readiness, and security best practices with a high standard for data integrity and family privacy. • Develop and maintain business continuity plans to ensure uninterrupted service delivery during crises or system outages. • Own and optimize the tools, workflows, and documentation systems that power SimpliFed’s day-to-day operations (e.g., Google Workspace, Slack, Jira project management tools). • Partner with functional leaders to scope and manage major cross-functional initiatives and special projects. • Drive continuous improvement by applying human-centered design, systems thinking, and agile principles.