SimpliFed
Because the key to every happy and healthy baby is a happy and healthy mom
Client Success Manager
Location
United States
Posted
9 days ago
Salary
$100K - $115K / year
Bachelor Degree4 yrs expEnglish
Job Description
• Drive growth and oversee partnerships with external partners
• Act as a trusted advisor to clients, developing clinical workflows and overseeing data integrations
• Train and launch new partners across the country
• Collaborate closely with partner leadership, tech teams, and executives
• Manage day-to-day needs of health systems and health plans.
• Oversee customer activation, onboarding, and adoption
• Build strong relationships with partners and serve as their primary point of contact
• Resolve customer issues promptly as a liaison between customers and internal teams
• Proactively identify opportunities for upselling or cross-selling products or services
• Gather customer feedback on product features and usability.
Job Requirements
- 4-6 Years experience working directly with Strategic Partners, Health Systems and/or OBGYNs in roles such as Account Management, Healthcare Sales, MSO operations, or Customer Success roles, preferably in healthtech or healthcare with a proven track record of success
- Strong communication skills, both written and verbal, with the ability to build relationships, execute new business, and grow accounts
- Ability to understand customer needs and translate them into actionable solutions.
- Experience using CRM software and customer success tools as well as Google Suite, HubSpot, Jira, Confluence, and others.
- Strong problem-solving skills and the ability to navigate complex issues with customers.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Positive attitude with a passion for customer satisfaction and relationship-building.
- Ability to travel as needed to clients
- Valid Drivers License and REAL ID
- Applicants must be currently authorized to work in the United States on a full-time basis.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working hours