• Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability. • Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals. • Translate performance data into action by developing improvement plans, optimizing workflows, and continuously refining operational processes. • Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments. • Build and optimize operational infrastructure by identifying automation opportunities, improving tooling, and developing real-time reporting to support data-driven decision-making. • Manage internal and external key stakeholder relationships and ensure high service quality, successful implementation and fulfillment of service level agreements while identifying growth opportunities. • Lead and develop high-performing teams through hiring, coaching, and succession planning, fostering accountability and operational excellence. • Anticipate and respond to organizational and market factors that impact our practice proactively adjusting strategy and execution. • Proactively identifies strategies to ensure SimpliFed hits any provider-driven service level agreement obligations set forth by commercial agreements. • Perform other duties as assigned.