• Own the end-to-end attendee journey for the 1:1 Meetings program, including recruitment support, onboarding, scheduling, and post-event follow-up • Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio • Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs • Manage the "tech stack" for the program, including registration platforms, mobile event apps, and specialized 1:1 matchmaking software (e.g., Grip) • Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting • Create and manage communication flows (emails, push notifications, calendar invites) to maximize meeting "show rates" • Lead the onsite delivery of the 1:1 program, serving as the "face" of the experience for VIP attendees and sponsors • Manage onsite help desks, meeting zones, and check-in logistics • Track and report on program KPIs, including participation rates, meeting completion rates, and satisfaction scores (NPS)