• Manage and confirm sales appointments, including scheduling, rescheduling, and follow-ups with prospects. • Maintain accurate and up-to-date records of all sales activities in the CRM. • Support the sales team with daily administrative and operational tasks to enable smooth lead flow and conversions. • Monitor and update sales dashboards, reports, and performance metrics. • Coordinate with cross-functional teams (e.g., marketing, PMs) to ensure alignment on leads and client data. • Assist in developing and refining sales processes and workflows. • Provide operational support to the sales team - lead tracking, documentation, CRM hygiene. • Help with onboarding new sales team members on tools and processes. • Participate in sales meetings and provide insights into operational efficiencies.