• Manage customer inquiries via phone, email and chat inquiries. • Support outside sales teams with account management and Western territory coordination. • Process customer orders, ensuring accuracy and timely fulfillment. • Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution. • Manage CRM records, issue RGA/RMAs, and handle returns precisely. • Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements. • Ensure compliance with ISO 9001 standards in daily activities.