Stride, Inc.
Making learners future-ready
Enrollment Operations Supervisor
Location
Alabama + 45 moreAll locations: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Posted
25 days ago
Salary
Not specified
High School3 yrs expEnglish
Job Description
• Lead, coach, and mentor a team of Enrollment Specialists to achieve performance goals
• Conduct performance reviews, provide feedback, and identify opportunities for growth and development
• Address team issues, attendance and concerns promptly and effectively
• Oversee team training and onboarding
• Monitor team performance metrics and implement corrective actions
• Ensure timely and accurate processing of new enrollments and resolution of escalations
• Conduct quality assurance audits
• Analyze enrollment data to identify trends
• Develop and implement strategies to improve team efficiency and productivity
Job Requirements
- High School Diploma
- Three (3) years of call center experience or equivalent combination of education and experience
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office Suite
- Ability to maintain a professional home office environment
- Ability to work in a high call volume environment
- Ability to work independently and as part of a team
- Ability to meet performance goals and deadlines
- Ability to clear a background check
Benefits
- None specified
