• Supports Clients and Providers' needs while focusing on driving product and solutions usage. • Provides platform training, client support, and advisement. • Acts as a front-line technical support for client administrators. • Develops a broad understanding of client’s needs in order to meet expectations. • Owns the process for collecting data from partners for use across all teams. • Keeps clients informed of feature updates and process changes. • Manages process to confirm enrollments with partners.