• Serve as the primary consultative lead for customers operating Lyric’s Emergency Department content program, supporting onboarding, implementation, and ongoing program operations. • Lead recurring customer meetings and operational reviews to explain program logic, review claim outcomes, and assess performance trends. • Collaborate with and support Go-To-Market and solution design teams during the sales process. • Partner with Implementation and Customer Success teams to support customers transitioning from the sales cycle into production use of the solution. • Work directly with customers to review example claims and explain claim behavior, including coding, billing, and reimbursement drivers. • Support customers in addressing operational questions and performance concerns without direct provider engagement. • Monitor edit performance, quality, and outcomes over time, identifying trends, variances, and opportunities for improvement. • Analyze claims data and customer feedback to assess program effectiveness and operational impact. • Provide structured insights and recommendations to Product Strategy and Clinical Operations teams to inform program refinements, enhancements, and roadmap decisions. • Support testing, validation, and rollout of content updates to ensure accuracy, defensibility, and alignment with customer expectations. • Contribute to the research, design, and development of new content-based leveling and assessment programs.