• The AI Workflow Developer III (Digital) role is responsible for designing, implementing, and maintaining AI-ready workflows, documentation, and agent experiences across our digital products. • This individual will leverage modern AI tools/systems to create and maintain intelligent and capable agents that have context of our applications, workflows, and business rules. • The role will be focused on orchestrating existing AI capabilities, structuring content and context for agents, and integrating those agents into user experiences. • Design, build, and manage AI agents using platforms such as Microsoft Copilot Studio or comparable tools. • Define agent goals, conversation flows, and guardrails that align with solution demands. • Collaborate with product, design, and engineering teams to embed agents and agent workflows into web, portal, and internal tools in a way that feels natural and trustworthy to users. • Create and maintain AI-ready documentation covering our applications, including user-facing help, internal operations guides, and technical reference materials for development teams. • Work closely with software engineering teams to understand system behavior, data flows, and edge cases, and translate those into documentation and agent knowledge.