• Overseeing interim and sub-servicing operations to ensure alignment with internal processes, investor guidelines, and regulatory standards • Managing relationships with external servicing partners and future GSE relationships, ensuring contractual obligations and service levels are met • Monitoring servicing workflows, KPIs, reporting, and trend data to identify risks, gaps, or recurring issues • Escalating findings when expectations are not met and driving root cause analysis through to resolution • Leading servicing-related initiatives, projects, and system enhancements from planning through execution • Collaborating cross-functionally with Secondary, Compliance, Production, Finance, and Operations teams • Developing, documenting, and refining servicing policies and procedures to support long-term scalability • Creating reporting visibility that enables leadership to make informed decisions