• Own the partner lifecycle after the deal is signed • Take handoff from SW/HW Directors at signature and lead the journey through onboarding, launch, optimization, renewal, and expansion. • Serve as the primary point of contact for our ecosystem partners on performance, operations, and ongoing collaboration. • Build a scalable Partner Success engine • Design and implement standard playbooks for onboarding, launch readiness, in‑life support, and QBR/MBR rhythms across partner tiers utilizing the latest tools in AI. • Segment partners into clear tiers (e.g., strategic, growth, self‑serve) and align level of support, governance, and expectations accordingly. • Drive performance management and accountability • Define and manage scorecards and KPIs for each partner (attach rate, multi‑connected %, revenue, engagement, NPS, support metrics). • Run QBRs/MBRs with partners and internal stakeholders; surface insights, risks, and recommendations. • Identify underperforming partnerships early and lead structured turn‑around plans (or managed wind‑downs where appropriate). • Be the voice of partners inside Oura • Aggregate partner feedback across Product, Engineering, Marketing, Data, and Ops into clear, prioritized themes. • Influence Ecosystem primitives, motions, and surface roadmap based on what’s actually working in‑market and where friction is highest. • Help markets (eg. Women’s Health) understand how ecosystem partnerships are performing within their segments. • Ensure operational excellence and compliance • Partner with Legal, Security, and Clinical/Regulatory teams to ensure live partnerships operate within approved guardrails (data sharing, privacy, SLAs, reporting). • Work with Support/MX and Ops to handle escalations gracefully and maintain a high bar for member and partner experience. • Lead and grow the Partner Success function • Establish a culture of proactive problem‑solving, data‑driven decisions, and high‑quality communication with both partners and internal teams utilizing AI tools