PhoenixTeam

Enabling homeownership through technology.

Senior Manager – Program Operations

Full TimeRemoteTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

11 days ago

Salary

$115K - $175K / year

8 yrs expEnglish

Job Description

• Own program-level financial tracking and revenue forecasting • Maintain and monitor margin performance and flag risks early • Develop and manage staffing forecasts aligned to contracted work and pipeline • Identify hiring needs 60–90 days in advance • Track utilization and ensure alignment between staffing and financial goals • Own and govern Ruddr as the system of record • Ensure project codes, billing rates, and forecast hours are accurate • Improve intake-to-project-launch workflow efficiency • Produce monthly operational dashboards for executive leadership • Provide scenario modeling to inform program decisions • Partner with delivery and recruiting to eliminate operational bottlenecks • Create and manage the flow of timely invoice submission and management across the program including client, team, and subcontractor touchpoints • Review and approve subcontractor invoices

Job Requirements

  • At least eight years of experience in program operations, PMO, or financial operations in federal or complex services environments
  • Strong financial modeling capability (Excel and forecasting tools)
  • Experienced managing staffing forecasts and utilization models
  • Financial system owner (Ruddr or other resource and financial management tools)
  • Highly organized, detail-oriented, and execution-focused
  • A proactive self-starter who anticipates problems before they surface
  • Calm under pressure and comfortable operating in fast-paced environments
  • Strong written and verbal communication skills
  • High integrity and accountability
  • Federal experience is critical and significantly more important than mortgage; mortgage experience is helpful but not required.

Benefits

  • Competitive compensation based on experience
  • Full-time employment with benefits eligibility
  • Opportunity to shape operational infrastructure at scale
  • A collaborative, mission-driven team environment

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