• Act as the single accountable technical owner from purchase through stable production • Drive the first production workflow and reduce time-to-production • Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades • Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts • Set up alerting to catch issues before customers do • Work on your assigned customers' most difficult tickets and problems • Identify and remove activation blockers early before they become escalations • Optimize costs and performance with customers • Build and execute a KPI-driven success plan tied to production outcomes • Define standards for patterns, training, governance, and operational readiness • Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery • Proactively manage technical risk, migrations, and architectural debt • Set and validate reliability, observability, and operational standards • Monitor health signals and intervene before the customer knows they're happening • Lead technical reviews, readiness checkpoints, and maturity assessments • Certify teams and workloads as production-ready • Surface growth signals based on usage, maturity, and confidence • Partner with customers, Growth AEs and Solution Architects to unlock new workloads • Translate production success into clear technical narratives for renewal and growth • Advocate for customer needs and real-world patterns internally